Prescription & Refill Policy
At Mental Health Tele.com, your safety and continuity of care are our highest priorities. Our licensed clinicians follow applicable federal and state laws and evidence-based clinical guidelines when prescribing and refilling medications. This policy explains how prescriptions and refills are handled, what to expect during telehealth visits, and how our Care Team can support you with pharmacy or transfer issues.
Prescription Guidelines
Prescriptions are issued only after a qualified provider completes an appropriate evaluation. Medication decisions are individualized and based on your medical history, current symptoms, prior treatments, and clinical judgment. Providers may require documentation (medical records, prior prescriptions, or lab results) before prescribing certain medications.
- Only licensed providers on the Mental Health Tele.com platform may authorize prescriptions.
- Prescriptions are intended for legitimate medical purposes consistent with professional standards.
- Some medications require additional verification, follow-up visits, or monitoring.
Refill Policy
Refill requests are reviewed case-by-case to ensure ongoing safety and effectiveness of treatment. We require an active treatment relationship and a recent clinical assessment for most refills.
- Refills are provided only when clinically appropriate and consistent with applicable law.
- Providers may limit quantities, require additional follow-up, or refuse refills if clinically indicated.
- Refill approvals are sent electronically to your chosen pharmacy unless otherwise instructed.
How to Request a Refill
- Log in to your Mental Health Tele.com account and select “Request Refill” or contact our Care Team.
- Your provider will review your medication history, recent notes, and any required documentation.
- If approved, the prescription will be sent electronically to your preferred pharmacy; you will receive confirmation.
- If more information is needed, the provider or Care Team will contact you to schedule a brief follow-up or request records.
Schedule II Controlled Substances
Some medications are classified as Schedule II controlled substances. These medications are subject to strict federal and state regulations. Schedule II medications cannot be refilled; a new prescription is required each time. Providers will follow all legal requirements when prescribing these medications, which may include in-person requirements, state-specific rules, or mandated monitoring.
Pharmacy Issues & Prescription Transfers
If you encounter a pharmacy shortage, transfer difficulty, or any other issue with receiving your medication, our Care Team is available to help coordinate with the pharmacy and your provider.
- We can assist with transferring prescriptions between pharmacies when permitted by law.
- If a medication is unavailable, your provider may suggest therapeutically equivalent alternatives or arrange follow-up care.
- For insurance-related pharmacy denials, we can provide clinical documentation to support appeals when appropriate.
Safety, Monitoring & Follow-Up
Medication safety is a shared responsibility. Our providers may require periodic check-ins, laboratory testing, or validated screening tools to monitor treatment response and side effects. Please attend scheduled follow-ups and report any new symptoms or concerns promptly.
- Failure to attend required follow-up appointments may result in limits on refills or changes in prescribing.
- Providers may consult with other treating clinicians (with your consent) to ensure coordinated and safe care.
Important Notices
By using our services, you agree to provide accurate medical information and to use prescriptions only as directed. Misuse, falsified information, or diversion of medications may result in termination of services and notification of appropriate authorities when required by law.
Providers reserve the right to deny or modify prescriptions based on clinical judgment. If you have questions about your medication, please schedule a consultation—do not stop or change medication without consulting your provider.
Contact & Support
If you need help with a refill, pharmacy transfer, or medication question, contact our Care Team:
- Email: care@mentalhealthtele.com
- Phone: (enter phone number)
- In-app: Use the “Help / Care Team” chat inside your account for fastest assistance.
For emergencies, including thoughts of harming yourself or others, call 911 or go to your nearest emergency room immediately.
